Support

Questions, problems or feature requests? Email support@trapwise.app. We usually reply within two business days.

Common questions

Where is my data stored?
On your device and in your own iCloud account. See the privacy policy.

Which NFC tags work?
NTAG213 or NTAG215 tags. Use on-metal tags or, better, a stainless wire hang tag a few inches from the trap, rated for the trap's temperature. iPads can't read NFC; use the QR labels instead.

A tag won't scan.
Hold the top edge of the iPhone against the tag for a second. Tags stuck directly to steel often can't be read; move it to a hang tag. You can always type the trap's tag number instead.

How do I restore a purchase?
In TrapWise, go to Settings → Restore Purchases. Subscriptions are managed in your Apple ID settings.

How accurate are the loss estimates?
They're engineering estimates based on orifice size, pressure and your steam cost. Every result shows its assumptions so you can check them.